![]() Was this article helpful? 0% of 0 players found this article helpful. Keep an eye on the Twitter account for everything from outage info, to news about the EA app.If the above steps didn’t help you, head over to our Answers HQ forum to find a workaround.In C:\Program Files\EA Games, copy the content of the old folder for the game into the new folder for the game.Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.Go to C:\Program Files\EA Games and move the folder for the game to a different place.Learn how to adjust the protection level in your User Access Control settings with Microsoft Support. We recommend re-enabling UAC as soon as you’re finished troubleshooting. UAC is a Windows security feature that helps protect your device by preventing applications from gaining Administrator access to your operating system. Try lowering the User Access Control settings This runs the EA app as an administrator account and should let the game install. Right-click the EA app icon on your desktop (or in the EA app directory if not on your desktop) and select Run As Administrator.Try running the EA app as an administrator Reinstall the EA app, then try installing your game again.Under Programs, click Uninstall a program.Open the Control Panel (find it by searching Control Panel in the Start menu).Close the EA app (formerly EA Desktop).Learn more about drive formatting and disk management with Microsoft Support. Some hard drives have FAT32 formatting, which can have issues with files larger than 4 GB. If you start having trouble when your download reaches 4 GB, you may have a problem with your hard drive formatting. I even tried redownloading origin but of course, you cant get past the stupid 'download EA' window. ![]() Problems when the download gets stuck at 4 GB Ea App download stuck in preparing Please someone for the love of god help me with this, I already tried uninstalling and reinstalling this damn app however many times, clearing the apps cache data, and running the ea app as an administrator. If the issue persists, rename the game install folder, and reinstall EA Desktop.If your downloads are getting stuck or your installed games aren’t loading, try these troubleshooting steps to get your PC games up and running. To fix EA Desktop app stuck on Preparing, first clear the app cache. Restart your computer and reinstall EA Desktop.Open ProgramData (usually a hidden folder, but you can enable it by going to your control panel and adjusting your folder options) 4. Select EA Desktop and hit the Uninstall button. Completely log out and close down Origin.Start the download again and then follow the steps above. ⇒ Note: If your download is stuck and no folder was created, then go to your Program Files (X86) folder, open your EA Desktop/Origin folder, and create the folder for the problematic game. Resume the download, and wait until EA Desktop verifies the game files.Note: For example, delete Battlefield 2042 folder and then change Battlefield 2042 OLD back to Battlefield 2042.Change the name of the copy-folder to the original folder name.Go back to the EA Desktop folder and delete the original game folder.Pause the download as soon as it starts.If the issue persists, rename the game install folder. For example, rename it from Battlefield 2042 to Battlefield 2042 OLD. To fix EA Desktop app stuck on Preparing, first clear the app cache.Then go to the Program Files (X86) folder.If you already have the game files installed, and you either reinstalled EA Desktop or moved your games to a new location, try renaming your game folder. If the issue persists, exit EA Desktop, wait for a few seconds, and then try again. Right-click on your game, and select Repair. Then, go back to Local, and open the Electronic Arts folder.Note: Don’t delete the folder, remove only the files.Remove all the files from the EADesktop folder.Go to C:\Users\YourUserAcc\AppData, and open the Local folder.Press the Windows Key and R again, and type %AppData%.Then delete all the files in this directory.Press the Windows Key and R, and type %ProgramData%\EA Desktop.Right-click on EADesktop.exe and EABackgroundService.exe, and select End Task.Clear EA Desktop cache from the AppData folder If the issue persists, clear the cache directly from the AppData folder. Clear EA Desktop cacheĬlear your EA Desktop app cache and check if this solution solves the problem.įor more information, see Clear cache to fix problems with your games. Sometimes, it may take up to one minute for EA Desktop to start downloading the game. Right-click on the EA Desktop shortcut.If EA Desktop got stuck while downloading a new game, make sure to run the app with admin privileges. Fix EA Desktop stuck on Preparing download Run EA Desktop as administrator The EA Desktop app may sometimes get stuck on “Preparing” when downloading new games or updating existing titles.
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